Terms of service

Company information

Company name: Bmove d.o.o.
Address: Trg Petra Preradovića 6, 10000 Zagreb, Croatia
VAT number: HR60162542127

Customer service:

General provisions

The company Bmove d.o.o. (hereinafter "Bmove") provides online services on the World Wide Web network (the Internet) through its bmove.com (https://bmove.com) website and through the Bmove mobile application (both hereinafter referred to as "Bmove service") available on Android and iOS mobile devices.

The Bmove service consists of providing information services and executing financial transactions.

These General Terms of use (hereinafter "Terms") prescribe the terms and conditions for End Users (hereinafter "Users" or "User"). By using Bmove services, Users express their agreement to these Terms and agree to use Bmove services in accordance with them. The right to use Bmove services is the personal right of the User, and cannot be in any way transferred to other legal or physical persons, nor is any person authorized to register other legal or physical persons.

Bmove under material and criminal liability declares that for all the goods and services distributed and sold through Bmove services the company has signed agreements for the sale of goods and services with the actual providers of such services, or their intermediaries in the sale.

All prices are in Croatian Kunas (HRK) - VAT is included - and are valid for all payment methods at the time of purchase.

Prices can be displayed in several world currencies, with the converted amount being informative.

The headquarters of Bmove is in Zagreb, Croatia. The legal disputes that may arise as a result of using Bmove services (unless a special agreement stated otherwise) are under the jurisdiction of the court in Zagreb, and are dealt with in accordance with the Croatian legislation. By using Bmove services the User agrees that any dispute or claim arising out of or is in connection with these Terms is under the jurisdiction of the court in Zagreb.

The User agrees and accepts that access to Bmove services can sometimes be interrupted, temporarily unavailable or disabled because of regular Bmove website maintenance, or for other reasons beyond the responsibility of Bmove.

The User can send questions, comments and complaints in writing (by post or e-mail), and Bmove will reply in writing (by post or e-mail) within the legal deadline.

Acceptance of Terms

By using Bmove services, or using any portion of its content, the User confirms that he is familiar with and agrees with these Terms, as well as all other terms and conditions of using Bmove services.

If the User does not agree with these Terms, or is younger than 16 years, the User is advised not to use Bmove services.

Changes to the Terms

Bmove reserves the right, if it deems necessary, to revoke or amend at any time and without notice any of the terms and conditions herein, and such changes shall become effective on the date of publication on the website.

Therefore, we advise Users to periodically review the information contained in the Terms and to keep informed of such changes. Continued use of Bmove services, or any portion of its content after the announcement of new modified Terms, assumes that the User accepts the changes.

Bmove reserves the right to change, amend or discontinue at any time, and without notice, any business segment, including the Bmove service or any part thereof, Bmove website, Bmove mobile application or services provided within. Subject right includes, but is not limited to the change of availability, content, availability of new data, transfer methods, as well as the right to access or use Bmove services.

Bmove has the right to verify Bmove website content at any time to ensure compliance with these Terms and applicable legal regulations.


Use of Bmove services is solely at the User’s risk.

The User is personally responsible for protecting the confidentiality of passwords, where they exist as such.

The User is aware of the fact that sometimes there will be service interruptions or events beyond control of Bmove and accepts that Bmove is not responsible for any loss of data that may occur during the transfer of information on the Internet. In no case shall Bmove be liable for any damages that may result from the use of, or the inability to use, Bmove services as well as for any damage to User’s equipment that may arise as a result of using Bmove services.

The User is responsible for procuring and maintaining his computer equipment, including all software and hardware owned and used by him, as well as other equipment required to access and use Bmove services and all related costs. User responsibility applies to any damages or possible injury caused by any error, exception, interruption, deletion, defect, delay in operation or transmission, computer virus, interruption in the communication line, theft, destruction or unauthorized access, changes or misuse of records, inappropriate behaviour, negligence, or any other act.

Along with the above-mentioned conditions, Bmove will not be liable, regardless of cause or duration, for any errors, inaccuracies or other defects, inappropriate or second-hand information found on the Bmove website or Bmove mobile application, as well as for any delay or interruption in the transmission of information to the User, and for any claims or losses deriving from it. None of the above parties shall be responsible for any claims or losses by third parties, including lost profits.

The User agrees to indemnify and not consider Bmove responsible of any claims for damages and costs, including legal costs, which may arise from the use of Bmove services by the User.

Users may not use Bmove services to post or transmit any materials that threaten, or in any way violate the rights of others, any material that by its nature is unlawful, threatening, abusive, libellous, that obstructs or endangers privacy, that is vulgar, obscene, or otherwise objectionable in considered communication, that encourages illegal activities or otherwise violates any regulation and that, without explicit, prior, written approval of Bmove, contains advertising or any offer of products and services.

The User must not use Bmove services to advertise or conduct any commercial, religious, political, or non-commercial advertising.

The User explicitly acknowledges that the terms in this chapter relate to the full content and scope of the Bmove service.


Bmove websites and Bmove mobile application are privately owned. All communication and interaction taking place through Bmove services must comply with these Terms.

All materials contained on Bmove website and Bmove mobile application are the exclusive right of Bmove, or are used with the permission of copyright holders and holders of rights to trademarks and/or design. Any copying, distributing, transmitting, publishing, linking or otherwise altering Bmove website and/or Bmove mobile application without the express permission of Bmove is strictly forbidden!

Violation of these Terms may lead to litigation and/or to criminal prosecution against the perpetrator for infringement of copyright, trademark rights, or the rights of any other form of intellectual property.

User registration - User account

The use of Bmove services via the Bmove website requires the User to log in to the system using his e-mail address and password specified during the registration process.

To use Bmove services via the Bmove mobile application, the User can also log in to the system as a "guest".

During the registration process and opening of the User account, Bmove will collect from the User certain personal data subject to Personal Data Protection. During registration and when completing the personal profile, the User is obliged to provide accurate, complete and current information. During registration, the User is not allowed to use names and nicknames that are owned by third parties, information that is unlawful, damaging, threatening, abusing, harassing, slander or in any way harmful to children and minors. Registering two or more accounts to a single legal or physical person is not allowed. In case of violation of these rules Bmove has the right to deactivate or delete the offending User account.

By activating the account, the User accepts responsibility for all activities undertaken while using the Bmove website or Bmove mobile application.

Bmove reserves the right to decline registration as well as to revoke or deny further use of the User's account without giving the User any reason for the cancellation or denial of use of his account. Any remaining balance on the Bmove account will be returned to the User.

Logging in as a Guest

If the User accesses Bmove services via the Bmove mobile application, the User can also log in as a "guest". In this case, the system does not record the e-mail address, password, and other information entered when registering the User. Bmove is not liable for any damage that may result from the loss of a mobile device, including, but not limited to, any damage resulting from the loss of any funds on the User's guest account.

Personal data protection and security

Bmove is obliged not to misuse Users’ personal data. Personal data includes all information that can be used on its own or with other information to identify, contact, or locate a single person, (e.g., name, e-mail address, home address, etc.). Bmove is obliged to protect personal data and will collect only basic information about the User, which is necessary for the fulfilment of obligations. All personal data are strictly kept and transferred using encryption over TLS (Transport Layer Security) protocol and, therefore, cannot be used by third parties.

Bmove will not submit or reveal personal data to a third party, except in cases where expressly required by law and in cases where this is necessary for the fulfilment of obligations. In the event of any change of personal data (e.g., place of residence, delivery address), which is recorded during the registration process on Bmove Website, the User is required to update the changed personal data. In the event that the User did not update changed personal data on Bmove, Bmove is not responsible for any difficulties and errors in fulfilling orders and emailing receipts.

Any non-personal data (browser type, number of visits, time spent on site, etc.) that is automatically recorded by accessing Bmove’s Website may be used by Bmove exclusively for assessing website use and to improve its content and functionality.

Browser cookies hold pieces of information stored on the User's computer that extend the functionality of Internet pages. By default, cookies are enabled but if the User wants those disabled, he/she won't be able to use options like single-click select and a personalized homepage. Bmove does not use cookies to store personal data, so privacy is guaranteed.

The User’s e-mail address is used by Bmove only for the purpose of processing Bmove orders and payments of Bmove services.

The above personal data protection provisions refer exclusively to the Bmove Website and Bmove mobile application.

Types and payment methods

Payment of Bmove services is possible through the Bmove User account and the following credit and debit cards: MasterCard, Visa, Diners and Maestro (only for payments with one-time card entry).

After receiving a quote, Bmove account top up can be made by bank transfer or by credit and debit card: MasterCard, Maestro, Visa and Diners.

The User account can also be topped up via prepaid vouchers available through the Tisak and iNovine retail network.

Banking card payments are managed by a third party (Corvus Info d.o.o.) through CorvusPay (service that authorizes credit and debit card payments over the Internet - Internet Payment Gateway), which receives the banking card numbers and other data exclusively for the identification and approval of transactions.

CorvusPay logo

CorvusPay provides complete secrecy of your banking card data (card number, validity date and CVV code) from the moment you enter them into the CorvusPay payment form. Payments are forwarded encrypted from your Bmove application or Internet browser to the issuer (bank that issued your card) and are not stored on PS servers. PS is not responsible for any unauthorized use of user’s banking card information.

The CorvusPay payment form is secured with the Transport Layer Security (TLS) protocol. All stored data is additionally protected using encryption with a cryptographic device certified to FIPS 140-2 Level 3 standard. CorvusPay meets all requirements for online payment security prescribed by leading card companies and operates in accordance with the PCI DSS Level 1 standard, which is the highest security standard in the payment card industry.

When paying with banking cards included in the 3-D Secure program, beside the validity of the banking card, the issuing bank also verifies your identity by using tokens or passwords.

Security programs

MasterCard® SecureCode™, Verified by Visa

Ordering and buying

To place an order and make a purchase through Bmove, follow the steps below:

  1. User registration (login)
  2. Select* article (type, quantity, etc.), enter license plate number
  3. Review all article information before continuing with the purchase
  4. Select payment method (payment card, Bmove account or promotion)
  5. Payment: select your card type and enter your payment details (CorvusPay) – if payment card is used
  6. Payment confirmation notification (CorvusPay) – if payment card is used
  7. Purchase confirmation and receipt download


If the User has enabled the use of geolocation, the city where the User is currently located will appear first in the list of cities. By selecting the city and parking ticket category, the User will be offered the cheapest parking ticket in the located parking zone that can be purchased through the Bmove application. The suggested parking zone is determined based on the location of the user's mobile device, not based on the location of the user's vehicle.

The User is instructed to check the correctness of the suggested parking ticket before proceeding with the purchase as Bmove d.o.o. is not responsible for the possible differences between the suggested zone and the actual zone in which the vehicle is located.

The user himself can select the parking ticket type, duration and desired zone on the displayed map or from the drop-down menu.


All complaints can be sent by regular mail or e-mail to:

  • Bmove d.o.o., Trg Petra Preradovića 6, 10000 Zagreb, Croatia, OIB: 60162542127, e-mail: support@bmove.com